Store Care and Maintenance
Store Care and Maintenance
Someone Looking After Your Store, Every Single Day
Someone Looking After Your Store, Every Single Day
Someone Looking After Your Store, Every Single Day
Monthly Shopify care for D2C brands in India. We keep the store safe, fix what breaks, and make the constant small changes a growing brand needs, so your team can get back to selling.
Monthly Shopify care for D2C brands in India. We keep the store safe, fix what breaks, and make the constant small changes a growing brand needs, so your team can get back to selling.
Monthly Shopify care for D2C brands in India. We keep the store safe, fix what breaks, and make the constant small changes a growing brand needs, so your team can get back to selling.
Three Levels of Cover
Three Levels of Cover
Pick the one that matches how much the store actually changes month to month
Pick the one that matches how much the store actually changes month to month
Pick the one that matches how much the store actually changes month to month
Essential Care
The safety net.
Updates, backups, monitoring, bug fixes and a small bank of development hours each month. For stores that are stable and do not change much, where the priority is simply that nothing breaks.
Essential Care
The safety net.
Updates, backups, monitoring, bug fixes and a small bank of development hours each month. For stores that are stable and do not change much, where the priority is simply that nothing breaks.
Essential Care
The safety net.
Updates, backups, monitoring, bug fixes and a small bank of development hours each month. For stores that are stable and do not change much, where the priority is simply that nothing breaks.
Growth Care
Care, plus someone doing your store work.
Everything in Essential, with more development hours, faster bug response, monthly product uploads, campaign pages, banner refreshes, discount setup and a WhatsApp support channel.
Most growing brands sit here
Growth Care
Care, plus someone doing your store work.
Everything in Essential, with more development hours, faster bug response, monthly product uploads, campaign pages, banner refreshes, discount setup and a WhatsApp support channel.
Most growing brands sit here
Growth Care
Care, plus someone doing your store work.
Everything in Essential, with more development hours, faster bug response, monthly product uploads, campaign pages, banner refreshes, discount setup and a WhatsApp support channel.
Most growing brands sit here
Priority Care
A dedicated store team.
Everything in Growth, with same business day bug response, a large monthly bank of hours, high volume product uploads, mobile app maintenance, a monthly strategy call, and a direct line to your developer and designer.
Priority Care
A dedicated store team.
Everything in Growth, with same business day bug response, a large monthly bank of hours, high volume product uploads, mobile app maintenance, a monthly strategy call, and a direct line to your developer and designer.
Priority Care
A dedicated store team.
Everything in Growth, with same business day bug response, a large monthly bank of hours, high volume product uploads, mobile app maintenance, a monthly strategy call, and a direct line to your developer and designer.
What Store Care Covers
Every plan includes the work below
Every plan includes the work below
Every plan includes the work below
Higher plans add more hours, faster response times and more store work done for you.
Higher plans add more hours, faster response times and more store work done for you.
Higher plans add more hours, faster response times and more store work done for you.
Updates, tested first
Theme and app updates applied on a preview copy of your store, checked, and only then pushed live. Your customers never see a broken page because of an update.
Updates, tested first
Theme and app updates applied on a preview copy of your store, checked, and only then pushed live. Your customers never see a broken page because of an update.
Updates, tested first
Theme and app updates applied on a preview copy of your store, checked, and only then pushed live. Your customers never see a broken page because of an update.
Weekly backups
Theme, products, orders and customers, backed up every week. If something goes wrong, we roll back instead of rebuilding.
Weekly backups
Theme, products, orders and customers, backed up every week. If something goes wrong, we roll back instead of rebuilding.
Weekly backups
Theme, products, orders and customers, backed up every week. If something goes wrong, we roll back instead of rebuilding.
Uptime and checkout monitoring
We watch the store and the checkout around the clock. If either goes down, we know before your customers tell you.
Uptime and checkout monitoring
We watch the store and the checkout around the clock. If either goes down, we know before your customers tell you.
Uptime and checkout monitoring
We watch the store and the checkout around the clock. If either goes down, we know before your customers tell you.
Bug fixes with a guaranteed response
You report an issue, we respond within a set time. It is written into the plan, not left to goodwill.
Bug fixes with a guaranteed response
You report an issue, we respond within a set time. It is written into the plan, not left to goodwill.
Bug fixes with a guaranteed response
You report an issue, we respond within a set time. It is written into the plan, not left to goodwill.
Development hours every month
A monthly bank of hours for tweaks, new sections, layout changes and seasonal edits. Use them on whatever the store needs that month.
Development hours every month
A monthly bank of hours for tweaks, new sections, layout changes and seasonal edits. Use them on whatever the store needs that month.
Development hours every month
A monthly bank of hours for tweaks, new sections, layout changes and seasonal edits. Use them on whatever the store needs that month.
Product uploads
New products added with images, variants, metafields and SEO fields, structured properly so they show up in search and in your collections.
Product uploads
New products added with images, variants, metafields and SEO fields, structured properly so they show up in search and in your collections.
Product uploads
New products added with images, variants, metafields and SEO fields, structured properly so they show up in search and in your collections.
Campaign and festive pages
Onam, Diwali, New Year, and your own sale events. Built, scheduled, and taken down after, so your homepage never looks abandoned.
Campaign and festive pages
Onam, Diwali, New Year, and your own sale events. Built, scheduled, and taken down after, so your homepage never looks abandoned.
Campaign and festive pages
Onam, Diwali, New Year, and your own sale events. Built, scheduled, and taken down after, so your homepage never looks abandoned.
Banner and creative refreshes
The homepage updated as your campaigns change, without you chasing anyone.
Banner and creative refreshes
The homepage updated as your campaigns change, without you chasing anyone.
Banner and creative refreshes
The homepage updated as your campaigns change, without you chasing anyone.
Discount management
Sale codes set up before a campaign and rolled back when it ends. No forgotten coupon quietly costing you margin in March.
Discount management
Sale codes set up before a campaign and rolled back when it ends. No forgotten coupon quietly costing you margin in March.
Discount management
Sale codes set up before a campaign and rolled back when it ends. No forgotten coupon quietly costing you margin in March.
A monthly report you can read
Store health, speed and traffic, in plain language, with what we changed and what we recommend next.
A monthly report you can read
Store health, speed and traffic, in plain language, with what we changed and what we recommend next.
A monthly report you can read
Store health, speed and traffic, in plain language, with what we changed and what we recommend next.
Pricing
Pricing
Pricing Packages for Store Care and Maintenance
Pricing Packages for Store Care and Maintenance
Pricing Packages for Store Care and Maintenance
Transparent Shopify pricing. No hidden fees. Get a store that sells.
Transparent Shopify pricing. No hidden fees. Get a store that sells.
Essential
₹7,000
Per month
Updates, Backups and Monitoring
Monthly Report
3 Hours of Development
Bug Fix Response in 48 Hours
10 Product Uploads per Month
0 Campaign Pages per Month
Growth
₹20,000
Per month
Updates, Backups and Monitoring
Monthly Report
8 Hours of Development
Bug Fix Response in 24 Hours
20 Product Uploads per Month
1 Campaign Page per Month
Banner Refreshes and Discount Setup
WhatsApp Support Channel
Priority
₹40,000
Per month
Updates, Backups and Monitoring
Monthly Report
20 Hours of Development
Bug Fix Response Same Business Day
100 Product Uploads per Month
2 Campaign Pages per Month
Banner Refreshes and Discount Setup
WhatsApp Support Channel
Mobile App Maintenance
Monthly Strategy Call
Direct Line to Your Developer and Designer
Essential
₹7,000
Per month
Updates, Backups and Monitoring
Monthly Report
3 Hours of Development
Bug Fix Response in 48 Hours
10 Product Uploads per Month
0 Campaign Pages per Month
Priority
₹40,000
Per month
Updates, Backups and Monitoring
Monthly Report
20 Hours of Development
Bug Fix Response Same Business Day
100 Product Uploads per Month
2 Campaign Pages per Month
Banner Refreshes and Discount Setup
WhatsApp Support Channel
Mobile App Maintenance
Monthly Strategy Call
Direct Line to Your Developer and Designer
Growth
₹20,000
Per month
Updates, Backups and Monitoring
Monthly Report
8 Hours of Development
Bug Fix Response in 24 Hours
20 Product Uploads per Month
1 Campaign Page per Month
Banner Refreshes and Discount Setup
WhatsApp Support Channel
Why Us
Why Brands Choose Us
Why Brands Choose Us
Why Brands Choose Us
Fixed scopes, prices published on the site, and one team that stays with the store after launch. Here is what that looks like in practice.
Fixed scopes, prices published on the site, and one team that stays with the store after launch. Here is what that looks like in practice.
Fixed scopes, prices published on the site, and one team that stays with the store after launch. Here is what that looks like in practice.
Fixed price, published openly
Our full rate card is on the website. You know what things cost before you speak to anyone.
Fixed price, published openly
Our full rate card is on the website. You know what things cost before you speak to anyone.
We do not disappear after launch
Every build moves onto a care plan. The people who built your store are the people who look after it.
We do not disappear after launch
Every build moves onto a care plan. The people who built your store are the people who look after it.
Built for Indian buying behavior
COD, UPI, pincode logic, GST invoices, WhatsApp order updates and festive campaign pages are standard here, not add-ons.
Built for Indian buying behavior
COD, UPI, pincode logic, GST invoices, WhatsApp order updates and festive campaign pages are standard here, not add-ons.
You own everything
Your Shopify account, your domain, your theme files, your app listings, your data. If you ever leave, you leave with all of it.
You own everything
Your Shopify account, your domain, your theme files, your app listings, your data. If you ever leave, you leave with all of it.
Fixed pricing
Fixed timelines
GST ready invoicing
You own the accounts
Support after launch
What It Actually Feels Like
You send a message on WhatsApp: the size chart on the new collection is wrong.
You send a message on WhatsApp: the size chart on the new collection is wrong.
You send a message on WhatsApp: the size chart on the new collection is wrong.
It gets fixed that day. Nobody asks you to raise a ticket, nobody quotes you for two hours of work, and nobody explains why it is more complicated than it looks.
It gets fixed that day. Nobody asks you to raise a ticket, nobody quotes you for two hours of work, and nobody explains why it is more complicated than it looks.
At the start of the month, a report arrives telling you the store is loading faster than last month, that two apps were updated, that eighteen products went live, and that the Onam page is ready to switch on next week.
At the start of the month, a report arrives telling you the store is loading faster than last month, that two apps were updated, that eighteen products went live, and that the Onam page is ready to switch on next week.
That is the whole product. Your store is handled, and you stop thinking about it.
That is the whole product. Your store is handled, and you stop thinking about it.
FAQ
FAQ
FAQ
Still got questions? Feel free to reach out. We're happy to help.
Still got questions? Feel free to reach out. We're happy to help.
Do I need a maintenance plan for my Shopify store?
If the store is generating revenue, yes. Shopify, your theme and your apps all update on their own schedule, and those updates regularly break things. Add product uploads, seasonal campaigns and the occasional bug, and it becomes a steady stream of work that someone has to own.
Can you maintain a store you did not build?
Yes, and we do it often. We start with a review of the store so we understand what is there, then take over from your current setup.
What if I need more work than my plan includes?
We tell you before we start, quote it separately, and you approve it. You are never billed for something you did not agree to. If it keeps happening, we will suggest moving you up a plan instead, which usually works out cheaper.
Do unused development hours carry over?
No. The hours are reserved for you each month, which is what makes fast turnaround possible.
How do I send you work?
Email on every plan, and a dedicated WhatsApp channel on Growth Care and above. Most requests are one message long.
Can I cancel or change plans?
Monthly plans run on a three month minimum, and after that you can move up, move down or stop. You keep everything: your store, your accounts, your data.
Do you handle mobile app maintenance too?
Yes. Apple and Google ship breaking changes twice a year, and an unmaintained app is eventually removed from the stores. App maintenance is included in Priority Care and available on its own with other plans.
What counts as a bug versus new work?
A bug is something that used to work and stopped, or something that was built wrong. That is covered, always. New work is a change or addition to the store, and that comes out of your monthly development hours.
Have a project?
Let’s talk!
Expect a response from us within 24 hours
We’re happy to sign an NDA upon request.
contact@storyside.studio
+91 90486 78290
+91 96058 03127
Have a project?
Let’s talk!
Expect a response from us within 24 hours
We’re happy to sign an NDA upon request.
contact@storyside.studio
+91 90486 78290
+91 96058 03127
Have a project?
Let’s talk!
Expect a response from us within 24 hours
We’re happy to sign an NDA upon request.
contact@storyside.studio
+91 90486 78290
+91 96058 03127
contact@storyside.studio
Stay connected
Crafted with creativity and passion. Let’s stay connected,
reach out anytime!
All rights reserved. © storyside.studio
Terms of service
contact@storyside.studio
Stay connected
Crafted with creativity and passion. Let’s stay connected, reach out anytime!
All rights reserved. © storyside.studio
Terms of service
contact@storyside.studio
Stay connected
Crafted with creativity and passion. Let’s stay connected,
reach out anytime!
All rights reserved. © storyside.studio
Terms of service